This Shipping & Cancellation Policy is part of our website’s Terms & Conditions and may be updated at any time.

At (velvahini.com) we understand the importance of timely delivery. We accept orders only when we are confident about meeting your expected timelines.
Total Delivery Time = Order Processing Time + Courier Delivery Time

Shipping & Delivery

We ship all orders through our trusted courier partners: ST Courier, India Post.

Estimated Delivery Timelines

Within Tamil Nadu: 1–3 working days

South India (AP, Karnataka, Kerala, Telangana): 2–4 working days

North & North East India: 3–5 working days

Delivery timelines may vary depending on your exact location. Any expected delays will be informed at the time of order.

All orders are shipped as quickly as possible and dispatched within 3 working days.

Every parcel is sent with a tracking number, allowing you to monitor your shipment.

Please note:

Courier/postal delays may occur beyond our control.

Once shipped, you will receive a tracking link via email (no SMS).

After dispatch, delivery is handled entirely by the courier partner. We cannot influence transit delays or delivery schedules.

If your tracking shows “delivered” but you have not received the parcel, or if there is a delay, please contact the respective courier directly for faster assistance.

If you need the contact details of the courier’s local office, email us at (Gmail ) or Whatspp 9042850879
, and we will share it with you.

RTO / Undelivered Parcels

If a shipment returns to us (RTO) due to an incorrect address, missed delivery attempts, or customer unavailability, forward and reverse shipping charges will be deducted.

If your parcel has not arrived, contact us at (gmail)
, and we will raise a case with the courier partner.

Order Cancellation Policy

We may cancel orders in cases such as:

Product unavailability

Customer-requested cancellation

If You Wish to Cancel an Order

Before Dispatch:
If your order has not been shipped, you may request cancellation, and we will approve it.

After Packing or Shipping Begins:
Cancellation will not be allowed once we begin packing or dispatch.

If Cancelled After Shipping:
Forward and reverse courier charges will be deducted.

To request cancellation, email us at (Gmail)
.
Refunds (if applicable) will be processed as per our Refund Policy and at our discretion.

Unethical Order & Cancellation Policy

Any order placed using unethical methods—such as exploiting technical errors, misusing coupon codes, or violating offer terms—will be immediately canceled.
In such cases, no refund will be issued.